Returns & Exchanges
At MCHOSE, we are committed to your satisfaction with our high-performance peripherals. If you are not completely happy with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.
Inspection and Refund
Once our technical team inspects the returned hardware for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing